Most problematic questions start that way. Today, a lady came in asking for my help submitting an assignment to an online class. She told me that she already submitted it, but her teacher didn't have it. I helped her submit it (it was assignment 1) and then I told her to go through the steps again to show me she knew how to do it in the future. When she went to click "view dropbox" it said "Assignment 1 already submitted." I said "Well now you can see that whatever you did before wasn't right because it let us go in again. Now that it's been submitted you can't go in again." She said "well because I was having trouble with the assignment 1 dropbox, I used assignment 2 dropbox. I suddenly had a terrible feeling and asked her to go into assignment 2 dropbox. Sure enough, once she clicked "view dropbox" it said "Assignment 2 already submitted."
So it would seem the reason the teacher never got it is because it was in the wrong dropbox. AND to top it all off, she can't hand in assignment 2!!!
"Well how do I put a new assignment in assignment 2 dropbox?"
Other wonderful "how do I" questions...
"How do I retrieve an assignment I saved on my home computer?"
"I TYPED THIS ENTIRE PAPER IN CAPITAL LETTERS. How do I put it in lower case?"
"How do I change what I just emailed to my professor?"
"I go to a different school and need different software. How do I put new software on your school's computer?"